The e-commerce sector has been experiencing remarkable growth over the years. The global retail e-commerce sales were 5.8 trillion US dollars in 2023 and are expected to become 8 trillion US dollars in 2027.
Research shows that 80 percent of customers prioritize the delivery speed while ordering a product. Most online shoppers cancel their ordered product if the delivery of their ordered product takes more than one week. Some online shoppers will even leave placing orders if the e-commerce site provides no estimated delivery date.
This is where the importance of operations and logistics management comes in. Both are the backbone of supply chain management in a business. Operation and logistics are the processes that connect the customer with the product or services. It includes order management, warehouse transportation, and other activities required to move the product from one place to another. A reliable Logistics and operation strategy enables seamless goods movement and efficiently meets customer demands.
